Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” or “you”) and Stockovaa Technologies (“Stockovaa,” “we,” “us,” or “our”) regarding your use of our cloud-based POS, inventory management, and business software platform.

Our Software-as-a-Service (SaaS) platform serves businesses including supermarkets, pharmacies, retail stores, and other commercial enterprises requiring POS systems, inventory management, HR, and accounting functionality.

Stockovaa provides comprehensive cloud-based business management software with the following features:

Platform Features

• Point of Sale (POS): Complete checkout and transaction processing system
• Inventory Management: Multi-location stock tracking and automated reordering
• Human Resource Management: Employee management, payroll, and attendance tracking
• Accounting & Financial Reporting: Business analytics, financial tracking, and reporting
• Multi-Store Support: Secure, isolated business environments for multiple locations
• API Access: Integration capabilities with third-party systems and e-commerce platforms

Service Availability

• Cloud Access: Available via web browsers on any device with internet connection
• Uptime Target: 99.5% monthly availability with scheduled maintenance notifications
• Global Support: Multi-language and multi-currency capabilities
• Regular Updates: Continuous feature enhancements and security improvements

To maintain a secure and reliable platform for all users, you agree to the following:

Account Requirements

• Accurate Information: Provide truthful, current, and complete registration details
• Password Security: Maintain confidentiality of your account credentials
• Report Issues: Notify us immediately of any unauthorized account access
• Legitimate Use: Use the platform only for legal business purposes
• Compliance: Ensure compliance with all applicable laws and regulations

Prohibited Activities

• No Reverse Engineering: Do not attempt to decompile, reverse engineer, or extract source code
• Legal Use Only: No use for illegal activities, fraud, or misrepresentation
• No System Interference: Do not interfere with or disrupt platform functionality or security
• Authorized Access Only: Do not share account access with unauthorized third parties
• Respect IP Rights: Do not violate intellectual property rights of Stockovaa or others
• Safe Content: Do not upload malicious code, viruses, or harmful content

Clear ownership rights protect both our platform and your business data:

Our Intellectual Property

• Software Platform: All code, algorithms, design, and functionality remain our exclusive property
• Trademarks: Stockovaa name, logo, and branding are protected trademarks
• Trade Secrets: Proprietary business processes and methodologies
• Documentation: User guides, API documentation, and training materials
• Updates & Enhancements: All platform improvements and new features

Your Data Rights

• Data Ownership: You retain full ownership of all business data you enter
• Analytics Consent: We may use anonymized, aggregated usage analytics for platform improvement
• Data Export: Export capabilities available throughout your subscription in standard formats
• Data Isolation: Your data remains separate and secure from other users

Transparent pricing and billing practices ensure you know exactly what you're paying for:

Subscription Fees

• Currency: All fees are stated and billed in Nigerian Naira (NGN, ₦)
• Free Trial: New paid subscriptions include a 14-day trial period with full feature access; you will not be charged if you cancel before the trial ends
• Advance Payment: Fees are paid upfront for your selected billing period (monthly or yearly)
• Price Changes: Prices may change with 30 days advance written notice; existing subscribers keep their rate until the next renewal
• Refund Window: Refunds are available within 14 days of initial purchase for unused subscriptions, per our Refund Policy. Prior billing cycles are non-refundable
• Service Suspension: Late payment may result in temporary service suspension after the grace period below

Billing and Renewals

• Auto-Renewal: Subscriptions automatically renew unless cancelled before expiration
• Renewal Reminders: Multiple notifications sent 5 days, 3 days, 1 day before expiration, and on expiry day
• Failed Payment Retry Schedule: If a renewal payment fails, we automatically retry on day 0 (immediately), day +3, day +5, and day +7. You are notified at every retry
• Grace Period: After the final failed retry, your account enters a 7-day grace period (read-only access) before being suspended
• Plan Upgrades: Take effect immediately with pro-rated credit applied to the new plan based on unused time on the current plan
• Plan Downgrades and Cancellations: Take effect at the end of the current billing period; no credit is issued for unused time on the higher tier

Taxes

• VAT: Nigerian Value Added Tax of 7.5% applies and is itemised on every tax invoice
• Tax Compliance: Customers remain responsible for any additional jurisdiction-specific taxes that may apply outside Nigeria
• Storage Overages: Data storage costs may apply for usage beyond plan limits
• Third-Party Integrations: External integration fees charged separately when applicable

We work hard to maintain high service availability while reserving time for necessary improvements:

Availability Targets

• Uptime Goal: 99.5% monthly availability target under normal operating conditions
• Planned Maintenance: Scheduled during low-usage periods with advance notice
• Emergency Maintenance: May be performed without notice for critical security or stability issues
• Performance Monitoring: Continuous 24/7 monitoring and improvement initiatives

Service Modifications

• Feature Updates: We reserve the right to modify, update, or discontinue features as needed
• Advance Notice: Major changes communicated with reasonable advance notice
• Backward Compatibility: Maintained when technically feasible
• API Versioning: Stable API versions to support existing integrations

These limitations help us provide affordable service while protecting our business:

Liability Limitations

• Maximum Liability: Limited to fees paid in the 12 months prior to the claim
• Indirect Damages: Not liable for lost profits, revenue, data, or consequential damages
• Business Interruption: No liability for losses due to service unavailability or downtime
• Data Loss: Limited liability with backup and recovery procedures in place
• Third-Party Actions: Not responsible for third-party integrations or external services

Warranty Disclaimers

• “As Is” Service: Services provided “AS IS” without warranties of any kind
• No Perfection Guarantee: No guarantee of error-free or uninterrupted operation
• Your Responsibility: Customer responsible for data backup and recovery planning
• Fit for Purpose: No warranty that platform meets all specific business requirements

Your data security and privacy are our top priorities. Data handling practices are governed by our Privacy Policy and these terms:

How We Handle Your Data

• Service Delivery: We process your data solely to provide the services you've subscribed to
• Security: Industry-standard encryption and security measures protect your data
• Data Portability: Export your data anytime in standard formats (CSV, Excel, PDF)
• Compliance: Full compliance with GDPR, CCPA, and applicable data protection laws
• Analytics: Anonymized usage data helps us improve platform performance

Your Data Responsibilities

• Data Accuracy: Ensure all uploaded data is accurate and legally obtained
• Privacy Compliance: Follow applicable privacy laws for customer and employee information
• Access Control: Manage user permissions appropriately within your organization
• Security Incidents: Report any suspected security breaches immediately
• Third-Party Data: Maintain proper licenses for any external data sources

Data Retention Policy

• Active Subscription: Your data is securely stored and accessible throughout your subscription
• After Cancellation: 60-day grace period to retrieve your data after account closure
• Permanent Deletion: Data is permanently deleted after the grace period (cannot be recovered)
• Backup Retention: Encrypted backups retained for 90 days for disaster recovery purposes only

Either party may end the subscription relationship under these conditions:

Customer Termination Rights

• Cancel Anytime: End your subscription at any time from your account dashboard
• Service Through Period End: Continue using services until your paid subscription expires
• Download Your Data: Export your data before account closure for your records
• No Refunds: Unused subscription time is not refundable after cancellation

Account Suspension and Termination

• Violations: We may suspend or terminate accounts that violate our terms of service
• Payment Failures: 15-day grace period to update payment. After this period, account access will be suspended until subscription is renewed
• Service Changes: 90-day advance notice if we discontinue the service
• Security Concerns: Temporary suspension may occur to protect platform security and integrity

After Account Termination

• Access: Platform access ends immediately upon termination
• Data Retention: 60-day period to retrieve your data before permanent deletion
• Outstanding Payments: Any unpaid fees remain due and must be settled
• Continuing Obligations: Confidentiality and liability limitations remain in effect

Additional legal provisions governing this agreement:

Governing Law

• Jurisdiction: Agreement governed by laws of the Federal Republic of Nigeria
• Dispute Resolution: Disputes resolved through binding arbitration when applicable
• Court Jurisdiction: Courts of Lagos, Nigeria have exclusive jurisdiction
• Legal Costs: Prevailing party entitled to reasonable attorney fees and costs

Agreement Modifications

• Update Notice: Terms may be updated with 30 days advance notice
• Acceptance: Continued use constitutes acceptance of changes
• Material Changes: Significant changes may require explicit agreement
• Version Control: Previous versions superseded by current terms

General Provisions

• Entire Agreement: These terms constitute the complete agreement between parties
• Severability: Invalid clauses do not affect the validity of remaining terms
• Force Majeure: No liability for events beyond reasonable control (natural disasters, etc.)
• Assignment: We may assign rights; customers may not without prior written consent
• Waiver: Failure to enforce any provision does not constitute waiver of that provision