Publish products to Instagram, Facebook and WhatsApp
Channels gives a product a shareable link, counts the clicks, and serves your whole catalogue to Meta Commerce Manager as a feed.
7 min read
Reaching customers
Send WhatsApp messages from Stockovaa
Connect a WhatsApp Business account and send invoices, order updates and one-off messages without leaving the dashboard.
7 min readUpdated
All help articles
Messaging is a plan feature. If your sidebar does not show it, your plan does not carry it: open Billing and Subscription, then Change plan, and the screen names the plan that includes it. The pricing page compares all four plans.
Stockovaa sends on your behalf through your own Meta WhatsApp Business account. Before you open the screen, collect three values from Meta.
- Phone number ID. This is not your phone number. Meta shows it beside the number in your account.
- Business account ID. Meta calls this the WhatsApp Business Account ID.
- A permanent access token.
- Open Channels in the sidebar, then Messaging.
- Fill Phone number ID, Business account ID and Permanent access token.
- Optionally tick Open WhatsApp in the browser when there is no connection. With it on, sending falls back to opening a WhatsApp chat in a new tab and you press send yourself.
- Press Test the connection. This checks the values with Meta without storing them, and the answer either names your account or repeats Meta's own error.
- Press Save.
The badge at the top then reads Connected or Not connected, with the time it was last checked. Replacing a stored token later needs the Replace button; leaving the field alone keeps the stored token untouched.
Only the account owner, or a role with the WhatsApp settings permission, can change any of this. Everyone else sees the screen marked Read only with the fields disabled.
WhatsApp only lets a business start a conversation with a template Meta has approved. Create and edit templates in Meta Business Manager. They appear on the WhatsApp templates screen once Meta has reviewed them, with a status of Approved, Waiting on Meta, Rejected, Paused, Disabled or Unknown.
Delete in Meta does exactly that. It removes the template from your Meta Business Account for every application using it, including anything outside Stockovaa, and Meta does not undo it. A replacement has to be reviewed again before it can send.
Send a message goes to as many customers as you choose, up to one hundred at a time. Only people with a WhatsApp number saved on their record appear in the list.
- Find people with Search people and tick them.
- Choose a Message type. The options are a message you write, a template approved by Meta, or a file with a caption.
- For a template, pick it under Template and fill in Value 1, Value 2 and so on. Leave one blank and your customers receive a message with a gap in it.
- For a file, choose File type and the file itself. Anything over 10 MB is refused, because WhatsApp will not deliver it.
- Press Send, then Send it on the confirmation.
The confirmation is deliberate. It reminds you that real customers receive this, that each message costs you money, and that it cannot be recalled.
You do not have to come to this screen to send. Rows on the sale and product lists carry their own actions: Invoice on WhatsApp, WhatsApp order confirmation, WhatsApp payment request, WhatsApp delivery update and WhatsApp share product.
When one is refused it says why in one line. The usual reasons are that the account is not connected, that Meta has not approved the template yet, that the customer has no WhatsApp number saved, that there is nothing outstanding on the sale, or that the sale has no delivery on it.
- There is no delivery history. Stockovaa cannot tell you whether a message arrived. Queued means it was handed off, not that it landed. The screen says so.
- Automatic WhatsApp notifications cannot be switched on. On Notification settings the WhatsApp column reads Not available and the checkbox is disabled. Connecting the account does not change that on its own.
SMS and email notifications need their own setup before they can be switched on either, and the screen tells you which one is missing.
Read next
Share your products with a QR code
Showcase turns your product list into a code you can print on a card, a window or a receipt, without setting up an online store.
5 min read
Did this not solve it?
Open a support ticket from inside your dashboard and the whole conversation stays on one page. If you are not signed in yet, use the contact form.